Policy & Terms
Refund Policy
Last updated: July 2026
01Quality Issues
Misprint, damage, obvious color difference, or size error qualify as quality issues.
Free SolutionUpload photos as proof. We respond within 24 hours.
After verification, choose one: free reprint (default, same spec reproduced and shipped) or full refund. No physical return needed—cross-border return costs exceed item value, so we trust your evidence.
02Non-Quality Issues
Not EligibleUnhappy with the generated effect after receiving
Custom merchandise is made to order and cannot be returned for dissatisfaction. Before checkout, the configuration page shows a real-time effect preview based on your uploaded image with a note that "preview is for reference only and may differ slightly from the final product"—please review carefully before confirming your order.
03Escalation Path
Safety NetStill unsatisfied after one reprint
Our support team will intervene, ultimately providing a refund guarantee.
04Non-Refundable Situations
- Buyer's personal aesthetic preference (not a quality issue)
- No contact within 14 days of delivery
- Copyright claim verified as unfounded
05Copyright Issues
If a verified copyright claim is upheld, the order is cancelled and the buyer receives a full refund; related content is removed.
How to Request Refund
Open the "Order Details" page and click "Request Refund"
Select issue type (quality / shipping / other) and upload photos
Support responds within 24 hours; refund or reprint completed within 7 days